Giftxoxo — Took money from my mobikwik wallet for order no 402025

Nithyanandan

from Chennai, Tamil Nadu

Jan 26, 2016

Address: 560102

Website: www.giftxoxo.com

Giftxoxo took money from my Mobikwik Wallet for the Order no 402025 illegally. But they lie that they have delivered the order. I have attached the proof from my Mobikwik account. Most probably person from Giftxoxo should have done this. They have a policy that any body even without a Giftxoxo can make a purchase. They should have done this because there is no proper record on Giftxoxo side. High level authorities at Giftxoxo should probe this order number 402025 to find the truth.
I have attached the proof in image format. A pdf format will be more clear, if you want I will email.

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Giftxoxo customer support has been notified about the posted complaint.

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Comments

Giftxoxo Customer Care

from Bengaluru, Karnataka

Jan 28, 2016

Verified Support

Dear User,

We have gone through your provided order details. We have found that this order id "402025" was placed by email id :- [protected]@gmail.com which was successfully delivered to the same id.

We have checked that it was paid via MobiKwik wallet using the wallet account "[protected]@yahoo.com". Once we have received the payment then only we had proceed further.

For more detailed information, you can share your complaint on [protected]@giftxoxo.com.

Thanks & Regards,
Giftxoxo Customer Service

Nithyanandan

from Chennai, Tamil Nadu

Jan 28, 2016

Give Anil Rajput's mobile number also., then only it will be easy to take further action

Durgaprasad K C

Mar 15, 2017

Hi,

I thought the expiry period for the giftxoxo coupons is 1 year. But it got expired before. I have Rs 12000 worth of eGift coupons expired.
Request the help on this from Giftxoxo.

Regards,
Prasad