Go Air — Delayed in refund from airlines - pending more than 3 months

Address: Go Airlines (India) Limited 4th floor, Kaledonia building, Sambhaji Nagar, Opp. Dmart, Sahar road, Andheri East – Mumbai 400069, India.

Website: www.flygofirst.com

My Travel date was May 2023 and I booked these tickets on Feb2023.

Since airlines have cancelled the flight and it was initiated us just 2 days before my scheduled departure. This has hampered my plan and i have endup paying premium air fare due to shorter notice.

Initially it was committed by airlines that 100% of my fare along with other charges will be refunded within 1 week.

But later after several follow-ups, i was informed by airlines to submit refund request thru portal to speed up the refund process. Following the process said by GoAir team over call, i have submitted claim form on GOAIR Refund portal in the month of Jun 2023.

Since then also there is no positive progress, and I am following for this request more than 3 months and still no commitment from airlines or thru the claim portal.

I brought this issue to Indian govt avigation officials and written several emails to them but no positive support even from govt side. So now i wanted to make this issue to public forum to seek respective officials notice.

I am fed up of follow-ups with several team but i will not give up.

My Booking reference.
PNR 1 : TE32VN
PNR 2 : UEKN5X

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