[Resolved]  Go Air — Refund of cancellation ticket

Address: Mumbai City, Maharashtra, 400025

Website: Go Air , make My Trip

Dear Sir,

I booked Cochin to Delhi and Delhi to Cochin Air Tickets for five members via the Make my Trip Site . The date of travel is September 9th 2016 and return is 21st september 2016. The Airlines is Go Air. Since one of the passenger is not in good health, i cancelled that passenger ticket on May 10th 2016. As per the policy, the cancellation amount was 1249 per adult and 300 rupees convenience charge of Make my trip. Since its a round trip, 1249*2 = 2498, 300*2=600. So total 3098 should be the penalty amount. Per passenger I paid around 9284 rupees. After the cancellation i got only 4234 as refund amount. cancellation penalty came around 5050 more than half of the amount they have deducted as penalty. After calling customer care of Make my trip, I came to know that Go Air has been revised thier cancellation policy as 2225 per adult from April 21st 2016. I have booked the ticket on 17th January 2016 and this is not fair taking 2225 as cancellation. At least they should show the minimum courtesy to apply this rule who ever booked the ticket on or after 21st April 2016. Even at the cancellation time also the make my trip didn't show the cancellation amount as 2225. It was still reflecting as 1249 rs. I would like to complaint against Go Air airlines for the cheating.

I'm entitled for a refund amount of 6186 and I got only 4234 as refund amount. Could you please consider this case as cheating and fraud ?