GoAir — damaged luggage srinagar to mumbai

Mahetab Patel

Jan 4, 2019

Address: Mumbai City, Maharashtra

I traveled from srinagar to mumbai on 29 november 2018 and when reched mumbai i discovered my luggage is not on the belt even when everyone took their luggage and left. After speaking to the goair guy, i was told its coming. My luggage was the last to come and i realized its broken, yes hard case broken and seal also tempered with. I got furious and spoke to the supervisor, he made me fill a form and asked to wait for 1 week. When i reached hotel i realized 3 luggages were broken and i filled form for 1 luggage. Immediately i called and spoke to customer service and also sent an email with the pictures of all the luggages. Dumb customer service has avoided all the other and offered me inr 3000 for 1 bag. After few emails exchanged, they stopped responding and even tweets doesn’t help. Don’t travel with this airline.. And suggestion on how to escalate this issue any further?

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Comments

supervisor

Jan 4, 2019

Mahetab Patel

Remember:

1. Nobody has a duty to examine purely unidentiied complaints
2. Nobody has a duty to follow twits or other non official services.
Exeption : the complaint submission at the site / server of air carrier / or a travel agent
3. Nobody has a duty to accept the complaint of the same subjcet every day from the same customer for all life.

4. You are advised to have saved in your laptop and to show:
- your full name, address, e-mail
- your bag tag
- PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT, issued by the agent
- your e-ticiket
- your 1st and last complaints addressed to the air carrier
- the decision / reply of the air carrier, which show their offer (did they pay you or not - it is inclear from text).

5. The air carrier liablity for damaged/delayed bagage is limitted by the law.

6. It is usless to request the same subject matter more than 2 times from the same air carrier (example, gimme 1000 ruppes for delayed/damaged luggage), if the air carrier proposes the partial compensation already.

7. The future act is a civil case in a local court only.
The expected expences for legal case can be:
- government fees start from 2000 ruppes, if in India, depenfing upon the court
- legal fees for assistance of a lawyer or of legal professional start
a) from !~5000 rupees + own efforts on the collection of the documents
or
b) from 15000 rupees if you wish to sit and talk to the lawyer over phone only.

The fair court shall award all reasonable losses, moral compensation, paid fees by the judgemnt.

I am not associated with the above air carrier.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@