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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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9%
Complaints
1931
Pending
0
Resolved
179
+91 22 6741 0000 [Head Office]
+91 92 2322 2111 [Customer Care]
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
Your complaint is unclear totaly.
- no passenger bag tag attached,
- description what happened with the posible luggage
- description when and where the loss of lugguge took place.
After filing the nesesary dat, the passenger is entitle dto submit the complaint not later than in 21 days following the flight arrival to the issuaning or participating air carrier.
If the air carrier falied to deliver the missing luggege to the door of the passenger, which is stated in the complaint, within 21 days follwing the rceipt of the complaint,
the action against such air carrier can brought in any District Court of the State of India,
if the passenger hired the legal professional for fee (from 4000 rupees for Indian courts).
Regards.
sr manager for ICAO / IATA irregulations matters
(not air carrier staff)