GoAir — My flight was cancelled last minute

I had booked a flight long back from Bangalore to Jammu via Delhi with PNR LC13RA scheduled for departure on 30th June 2021and on 29th June 2021 I recieve a mail as my flight has been cancelled... I have used your services so many times in the past and you don't even have the courtesy to call and let me know.. what if I hadn't checked my mail that day? And when I called the customer care, which they picked after keeping me 10 mins on hold, they then inform ( after me asking) that Bangalore to Delhi is running only Delhi to Jammu has been cancelled... What nonsense is this?? They gave me only 2 options, one is either i can cancel the ticket on which I get the full refund or schedule the flight for the next day... Different people will have different problems or urgency, can they change it according to your whims at the last moment? I had my marriage, could I change my marriage date??
Secondly why only the full refund will be given? When we cancle flight from our side, you deduct everything and give us almost nothing, and when you cancle it from your end only full refund?? I Demand the Airlines also pay penalty or compensation to the customers... And they also say that if I take the flight from Bangalore to Delhi, I will not get the refund for Delhi to Jammu flight.. you people are so shameless.. you have least bit of concern towards your customers let alone other people... I had to pay 7 thousand and get a taxi from Delhi and reach Jammu... Who is going to pay for it??? And these customers care executives and the one on the desk are so inhuman, they only give bookish answers, one line answers which are useless, and she says that her manager will arrive at 6.30.. hello my flight was set to depart at 7.30, do I keep waiting for the manager to come to work after having a nice cozy nap... I had had my parents with me, they had to suffer the tension because of your foolishness...
If you people are not capable enough to deliver on your promises why run an airline???
I demand that my Delhi to Jammu's flight ticket price be refunded to me with penalty and an apology in writing.
I shall take this matter as further as I can and boycot GoAir (GoFirst) in the future.
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    +91 92 2322 2111 [Customer Care]
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    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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