GoAir — No refund provided

PNR W55PGV

DELHI TO MUMBAI
DATE OF JOURNEY 30/03/2020

I have requested for refund of my ticket which was booked last year during covid and as said by GoAir that they will provide refund for my ticket so I requested them for refund.

Customer care representative informed me that refund has been initiated and I will get refund in 7-10 working days but on April 4 when I asked for refund, they informed me that "Your refund has been declined by bank so we request you to share bank account for refund" And I have shares my Bank account details for refund over call on April 4 and after 13 days they are saying they will process the refund and it will take more 7-10 working days. now my question is what they were doing from April 4 to April 17, 13 days for refund processing and still no results

I have all the recording between customer care and me.

i want full refund for mt ticket now.

it's two months and refund was provided

I have already number of times for the same but they are just ignoring every mail's