| Address: Hyderabad, Telangana, 500070 |
My customer account number of godaddy is 89635445.
-date of incident : july 16th 2019 (Probably as we have found it on july 17 2019)
On 17th of july we have found out that all our repositories hosted with godaddy were lost including databases.
When we tried to contact the support team they were absolutely clueless, they were not able to provide us when the data was lost, who performed the action ip from which it was done.
The public_html folder itself was missing (Probably deleted), but customer support was not able to provide us any details about how this has happened, if its really from our end, they should be at-least be in a position to say that the data loss was from our end with so and so login, at so and so time, from so and so ip.
Generally if any data is lost godaddy doesn't restore anything unless we are a part of backup plan, but without any such thing they have restored all our databases, but when asked if they were able to restore our databases they should also be in a position to restore our repositories, they simply said they can't, which is causing many doubts.
The desirable solution we are looking is as below:
1. We need all the data that was lost in public_html folder (The folder itself was missing)
2. If you are not in a position to restore the data, give us the exact details of how the data was lost with proofs of when, and from which ip this was done.
3. We need continuous functionality of the hosting plan (Cpanel) without renewal until either of the above details requested in points 1 & 2 are given.
4. We also need an assurance and contingency plan to avoid certain failures or to recover from such failures within 4 working hours.
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