Dear Godrej Team, 28/08/2021
I have purchased this Godrej Lock on 21/-8/2020 from M/S Sanwa Hardware Mall-Udaipur for Rs.1960.00 against bill no-1468.
I had actually asked him for a door lock that hangs on the bolt, normal but something secured.
The shop keeper Mr. Feroz insisted that I take the above so I purchased the same. He said I will send the person to fix it but later said he is not available .
We got the door lock fixed and after some days had a problem, the door would not open from inside. So we went back to him and reported the complaint. As he had written and given that it is under full guarantee for five years we did not expect a refund but a replacement. He checked and said it is working and is good and will not give any problem so we came back and fixed it again.
Yesterday my wife was alone at home and put the lock from inside, when she wanted to open it, the lock would not open. Anyhow she called me and threw the keys from the balcony so I opened it from out with the keys.
Today we went to the shop and gave our complaint and said we would like to have a replacement. The lady said Mr. Firoz will come so we had to wait for half an hour. Then their mechanic came he checked the lock and said it is ok.
We informed him the same was told to us last time also but it gets stuck so please exchange it.
The shopkeeper became rude and was very disrespectful also refused to change the same stating that Godrej people will not understand this they will say it is working. So I offered that we will give it in writing that this is not functioning well to which he said it will not work. He even went on to say Get out of my shop...
We look forward to a solution for the above at the earliest.
Warm regards
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