[Resolved] Godrej Locking Solutions & Systems — Biometric smart senze lock not working

binitagaurav

from Mumbai, Maharashtra

Sep 13, 2016

Address: 421204

Website: Godrej

Past 11 days my main door lock is not working. No. Of times I have contacted customer care and n no. Of mails but haven't received any help. Such worst service by godrej is not expected. Now I m searching email id of Adi Godrej . At least he should respond.
Godrej is pathetic. Total harassment by them. Don't purchase anything in future from godrej.

Was this information helpful?

No (0)

Yes (0)

Oct 14, 2016

Complaint marked as Resolved

Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Godrej Locking Solutions & Systems Customer Care's response Please do not erase ticket number from subject slot.

Dear Madam,

Please accept our sincere apologies for the inconvenience caused to you. We have referred your query to our Regional Service Executive Mr. Prasad Khot ([protected]) he will call you shortly.

Today as on date our technician Mr. Munna Maharana ([protected]) tried to contact you to attend your complaint, however he was unable to reach you. He then contacted Mr. Praveen, Project in charge at Lodha site and your complaint will be attended with necessary spare parts by today day end.

Assuring you of our best services.

Thank You,

Sarita Shete
Deputy Manager - Customer Care
Godrej Locking Solutions & Systems division
LL[protected]