[Resolved] Godrej Locking Solutions & Systems — Lock Installation technician spoiled main door wall

santoshdevadula

from Hyderabad, Telangana

Mar 7, 2017

Address: Ranga Reddy, Andhra Pradesh, 500092

Website: www.godrejlocks.com/godrejlocks/index.aspx?id=10

This is Santosh, contact number is[protected] reference ticket number is 582348. This is to bring your notice that your lock installation technician from M/S RR Services ([protected]) has spoiled my main door wall.

Bought Godrej lock to make my new house more beautiful (as it is my dream house) but now it looks weird as shown in attached image.

While installing the lock person from Godrej didn't advise what needs to be done, he would have advise us to go for other look which is suitable for that particular area.

if he would have suggested some idea then we would have go for other lock. **This is not mistake of shop keeper, mistake is from installation person.

Now, as you can see in picture it damaged my main door frame which is very eye catchy and spoiled look of the door.

Else, he can fix in center so that we may do something.
I did not like the service and like you to take an action and provide resolution.

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Apr 9, 2017

Complaint marked as Resolved

Godrej Locking Solutions & Systems customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Godrej Locking Solutions & Systems Customer Care's response Please do not erase ticket number from subject slot.

Dear Sir,

Please accept our sincere apologies for the inconvenience caused to you. We have referred you query our Regional Service in charge Mr. Praveen ([protected]) and he will contact you shortly.

CC: Dear Praveen, please do the needful.

Thank you,

Sarita Vijay Shete
Deputy Manager – Customer Care
Godrej Locking Solutions & Systems division