[Resolved]  Godrej Locking Solutions & Systems — No after sales service

Address: Mumbai City, Maharashtra, 400079

Website: www.godrejsecure.com/SecuritySolutions

I purchased 3 vdps for my home last year in october. Recently i have been facing problems like static, voice breaking, the call button not responding when pressed etc. I called customer service on 12th september to log a complaint (D[protected]) but no body has visited my place to resolve the problem. To top it, when i received a call from one of their branches, the way their representative spoke on the phone : "let me tell you beforehand that our technician will only touch the vdp if you pay upfront" was not appreciated.

I received messages with the details of the technician but when i called at the number in the message, the technician said that he has no information about my complaint. I was promised that the technician will absolutely come on 28th but again the day passed and no one visited. I wrote to the email address provided on their website for complaints but no body has bothered to respond. This is very disappointing and pathetic customer service. I'll never buy a godrej product again nor would advice anyone to buy it