[Resolved]  Godrej Properties — Allotted Flat with Full Booking Amount sold to Another Customer

We paid Rs. 50, 000 upfront for a flat suggested as per live inventory at a Road Show in Pune at Fairfield Marriott, 12th of Sep. 2021 without even visiting the site upon convincing strategy of their Sales Rep. - Prajwal Muralidhar. We visited the site same week and met their another highly skilled sales rep Mr. Saurabh Mali and got completely convinced and within 6 days on 18th Sep. 2021 completed the 5.5% booking amount by paying additional Rs. 60, 000 for Flat 1201, T-2 Tower Godrej Parkridge. Attached email confirmation received from Godrej towards confirmation of booking for our Flat 1201. To our badluck our home loan took time to approve; so we constantly contacted them via phone and personal visits and even wrote on the email to kindly hold till we finish the loan approval process. They agreed to hold - email attached. Next comes the twist, when our loan got approved all our calls and emails went unanswered. We called Saurabh Mali from a different number, he accidently answered and promised to call back within an hour. This is when we made all ends meet to gather the funds required to go ahead with the Agreement process. But when we got no reply, we decided to visit the site and received another shock that our chosen unit was sold to another customer. Now all we are left with to chose from the left over inventory which we denied as we didn't prefer lower floors and had specifically chosen 1201 for numerology reasons and paid upfront a Google Pay at a Road Show. They made us meet their immature Site Lead Mr. Ranjan who offered us another "exciting deal" - book any flat from left over at same price! wow ! What about the efforts and time we spent arranging funds. Didn't we deserve an intimation from them before releasing the unit allotted and confirmed to us via emails? They argue we didn't reply to an email to mark it confirmed - this is after the Sales team knowing very well that if we confirm and by any chance our loan doesn't get approved they get all the rights to forfeit the entire hard earned money Rs. 1, 10, 000 for no fault of ours. We were very cautious about this as we had read several reviews about forfeited funds of customers. So now they decide to forget the emails wherein we clearly mentioned that we would go ahead with the Agreement once the loan is sanctioned and even our personal visits and phone calls to them to update them about the status of the loan process. So in short, if you reply as Approved - they forfeit the Amount and if you don't they sell your unit to another party without intimation sitting quietly on your money till the time they can and wait for you to come back to act as dictators. My Demand - I want the Unit back T-2, 1201 - which I booked on 12-Sep 2021 (there is a reason for #12) upon your assurances - or same floor in upcoming Phase 3 project. If not, I would go a step ahead to make sure my rights as a consumer are honored!