| Address: Gurgaon, Haryana, 110078 | | Website: WWW.GODREJPROPERTIES.COM |
I am really pained to bring to your kind notice that i purchased a flat during "godrej properties home fest 2016". I paid initial amount of rs.51000/- and they allotted me unit godsumf0204. I was advised to pay 20% of the project cost and necessary documents will be provided for processing of loan proposal with the bank. I deposited rs.20, 52, 213/- (Total rs.51000 + 20, 52, 213/-) being the 20% of my project cost on 18.03.2016 vide my cheque no.780685 (Drawn on sbi) at godrej office gurgaon. They assured me that necessary papers will be provided within 2/3 days. But they didn't honour their commitment. I contacted all the senior officials to provide me necessary documents but all in vain. Ultimately, i lodged complaint on 10th april, 2016 but surprisingly there is no resolution till date. None of the officials including sr. Manager mr. Deepak bhatia is responding. He has referred me to talk to mr. Xavir cell no. [protected], unfortunately the gentleman is not picking cell. He does not not respond to sms as well. Customer care people ms. Merlin has shown her helpless in resolving my genuine complaint. I have not asked for any favour. My simple request was to provide me documents for processing loan - eg. Builder buyer agmt etc. But that is not being. I have also requested the corporate centre of godrej properties, mumbai vide letter nos.12.04.2016, 04.05.2016, but there is no resolution to my grievance. The arrogance of the company officials is that they treat my complete closed when i lodge complaints in their site. This is the attitude of one of the india's biggest corporate house.In case we lodge a grievance regarding govt. Offices, within 24 hours, there is resolution but in case of pvt. Groups no body bothers. This is against customer interests.
My humble request is to resolve my grievance and do justice to me. Please help this homeless citizen whose only fault is booking a flat with the godrej properties at gurgaon (Haryana) Was this information helpful? | 
Its really sad to know that. Just a week back I booked a flat in Godrej and then I asked my bank representative to get the necessary documents for Loan sanction. To my surprise many of their projects are not approved from any bank. If you want you can google that out. In just 6 days I have sent them an email for cancellation. Though I have lost my booking amount.
I have known them very well in last 5 days, they are good for nothing.
We apologize for the inconvenience caused to you.
As per your ongoing discussion with our regional team, your concern has been addressed and the resolution is in-process. Further, our team will keep you updated as well on the progress.
Should you have any further queries, please write to us at [email protected] or call us on 1800-266-5706 and our executive will get in touch with you.
Godrej Properties always endeavors to serve in the best interest of its customers.
Regards,
Godrej Properties Team