[Resolved]  Godrej Properties — Complaint - Giving us the wrong flat at Godrej 24 Hinjewadi Pune

Address: Godrej Properties, Hinjewadi Phase 1, Pune

Good evening! Hope you are doing well.
Since you were busy, thought to write an email to you, so you have the background from the customer side and not from the Pratik side (Your colleague).

So, we came to Godrej 24 on 12th July 2020 to book a flat after getting a reference from Akshay.
We came around 12 :15 PM to Hinjewadi site and was asked to wait till Pratik Patil to come and brie[censored]s. Since he was busy, he recommend taking a tour for a sample flat tour, and then we insisted to see the actual flat. Since there was construction going on, they took us to the corner flat which later said by Akshay you will get the same exact flat but on the opposite side of the building. The same was confirmed by Patrik Patil that your flat will be corner flat which you saw on the Construction site.
My spouse repeatedly asked/confirmed with Patrik whether the flat they are selling to us is the corner flat which we saw on the Constructions site and he said yes.
Since we went through lots of Negative reviews on different websites including google search engine, we were skeptical about the same at Godrej 24. Nevertheless, we got the booking formed signed without building layout and floor plan. So, even if Pratik has mentioned E3-0103 in Cost Sheet, which is corner flat as per Pratik but it is NOT and Indeed it is adjacent to the Corner flat. If he says E3-0103 is a corner flat, then I suppose every flat in Godrej 24 should be Named as CORNER flats for sale :)

Moreover, the brochure wasn't provided with an excuse of COVID-19 but later our CRM mentioned that the brochure was not available/finished (Which means he lied to us maybe for some purpose). He didn't bother to clarify the layout with us and we keep on asking/insisting him that info you provided is for Corner flat. We were around 5:30 PM but he didn't have time for such deals but he already knew that we were tricked :(

We got the layout on the day when the cheque for 251000 Rs/- was cleared which was 23rd July. So, Now I should assume this was deliberately done?? Not sending layout on the same day of booking or attaching to booking form??
Upon asking Patrik that this is not the corner flat on phone on 23rd July evening, he said it is but next to corner flat but you can call that as "CORNER FLAT". So, either you guys have falsely sold that to us, or I should say that you even didn't know which flat you are selling to the customer. If you sold it falsely to us, I feel cheated and I am expecting something from you guys as your Sale Executive words weren't so humble, and despite he said he was correct while showing the flat, which is NOT true. And if you say that you guys aren't sure what you are selling then Perhaps, I feel pity for you. In both the scenario, I am still expecting something from you and it's no SORRY or apologize.

After Akshay said that customer will cancel the flat booking, he showed us two options of 940 sqt flats which are of course are good, but I need to pay an extra 10 lakhs and he said it's non-negotiable. So, this is how you retain your customer Payal?

My wife and I are highly disappointed not by the GODREJ band but the way YOU guys dragged this to us or I should say I am disappointed by GODREJ. Not a way to treat your customer and if you don't have time, there is a way to bargain in for Time. If you don't know this, then you guys shouldn't be in customer service as customer satisfaction is the highest level of achievement for any brands.