Godrej Properties — Complaint regarding improper details about the property

Address: Godrej properties, Skyview, Rivergreens

The Sales representative of Godrej showed us 3 Bhk sample flat mentioning that the Hall size will be even bigger and Terrace will exactly be the same as 3 Bhk”. But, after booking when we checked the brochure, the plan that she conveyed us showing the 3 Bhk flat was no way related to the hall and terrace. It was totally small and Terrace was just the half.

Incident in Detail:
We were looking for a 1 Bhk flat and One of broker took us to the Godrej sales office in Rivergreens, pune.

The sales representative explained us about the cost of Studio, 1 and 2 bhk and we discussed about the cost of 1 bhk in detail. She said that some offer for women’s day is going on so, the offer will be only for today.
We requested her to show the sample flat. She said we have only 3 bhk sample and we can get some idea.
The Sales representative( Kamiya Sharma) of Godrej showed us 3 Bhk sample flat mentioning that the Hall size will be even bigger and Terrace will exactly be the same as 3 Bhk”. ( Asked the same thing at least twice or thrice)Initially she said there will a balcony in bedroom as well. We were so happy and after sometime she said that there is no bedroom balcony(She herself was so confused). Just like most of the people, we love to have a good balcony and i even checked with her about the view facing. Everywhere she mentioned it with the size of 3 Bhk. Keeping that in mind and also with the image of big size of hall in our mind we made a booking in Godrej Skyview Rivergreens project at around 6.30-7pm on Tuesday( March 8) after sharing some pictures and videos of sample flat that was showed to us with our family members telling the same thing which is mentioned above. We paid 1 Lakh rupees to them.

A Brochure was given to us after we gave the token amount. After we reached home, we checked the 1 Bhk plan in Brochure and to our shock we noticed that the terrace was just the half of what was showed and INFORMED to us and also the Hall was totally different and small.

The next day morning(10-11 am) we called and informed the same about our disappointment and requested for refund.
We also went to the sales office directly and spoke regarding this. The sales representative said she doesn’t have authority to refund and she said that a call can be scheduled with her head in which you can inform the miscommunication( About the plan that was conveyed wrongly to us) which was accepted by the sales representative.
We were told that we would receive a call on Saturday after visiting the sales office. After continuous follow ups, we had a call with the head(Ketan Raske) on 5th day. He said he will check with the financial team and get back to us.
Awaiting for their reply.
We want to bring into your notice before we take any legal action and request you to take further action from your(Godrej sky view properties) end. Please do the needful.

Godrej being such a reputed brand should consider all these and refund our money as soon as possible as it is definitely not a mistake from our end. We can listen and trust to only what you say.