Godrej Properties — Consumer Harassment

Address: Godrej Industries Limited, Godrej One, Pirojshanagar, Eastern Express Highway, Vikhroli, Mumbai-400079, India.

When we associated with a large-scale organization like Godrej we assumed it would be a long-enduring relationship due to its worldwide renowned brand name.

As a part of the construction-related payment plan, we had been regularly finishing the installments of our unit T4-0101 at the real estate project Godrej Nature+ on Sohna Road, Sector 33 Gurugram.

Now everyone has been aware of the pandemic despite this, we managed to make one big payment. However, firstly they have been making random interest charges, despite us continuously informing them about our position and asking them for an extension. In fact, requesting an extension. Initially, no one responded to us for months, and they kept on charging us haywire interests. Later on, one RM appeared out of nowhere when we approached this Consumer Complaints forum and informed us that our unit had been blocked, thus asking us for some fee for the reinstatement procedure. NOTE that we had not been given any prior information about the cancellation of our unit and if the unit had been canceled why were we not refunded our money back there and then. They terminated our unit without prior notice and kept on leveraging our money, later on blaming the entire thing on us.

Furthermore, later that RM was removed, and another RM started following up with us whom we explained our condition requesting an extension. Now there is another RM we would not like to name, who has been repeatedly mailing us harassing emails. I have clearly informed him on calls and in written communication that we would not be able to pay this last installment, and need some time for funds allocation.

NOW there are two ways to deal with this situation:

It is unbelievably true that an organization like Godrej is leveraging our money, and delaying the process. Neither they are providing us any extensions despite repeatedly requesting it, nor they are terminating and making the refund, it can be clearly analyzed that they are leveraging interests on my father's hard-earned deposit.

To our credibility, we have already paid a roundabout 60 lakhs, which is more than 50% amount including the downpayment. Despite this, if an organization like Godrej cannot cooperate and will use demeaning methods to harass me and my father, then as an architecture journalist I have no other option but to seek justice from this forum.

My father is a middle-class average man, and I am based in NY, and we have put up every penny behind this property, already as a part of the builder-buyer agreement they will acquire an enormous portion of it, in the name of protocols.

I would unfortunately NOT be able to ever provide positive reviews, or recommend investment in Godrej Real Estate my acquaintances or others after this traumatising experience.

I would only say this if we delayed in making payments, we weren't also informed about things in a timely manner. Neither did they routinely follow up with us until now, or terminate and refund us immediately. They stalled it too to leverage it according to their own needs.