[Resolved] Godrej Properties — damage of my property

indrani dey

from Kolkata, West Bengal

Jan 30, 2018

Address: Kolkata, West Bengal, 700114

I bought property at godrej prakriti wid car parking, but fr a month i ws out of station n after coming back i found my car window glasses was left broken in parking area, when i went on complaining at maintenance office, they replied me its not their duty as they hv less man power n security for this scrutiny to get it done, wn i askd for cctv footage they replied cctv only covers the entry n exist of d cars, so they dont no at all n said its not their responsibility and then they gave m some other number where after complaining multiple times everything in vain, so being a resident after paying for maintenance charges is it not godrej responsibility to look after it, so wats d safety here, such pathetic n horrible service,

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Mar 4, 2018

Complaint marked as Resolved

Godrej Properties customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Godrej Properties Customer Care's response Dear Indrani,

We understand your concern and we will make sure that our team gets in touch with you soon.

For any further assistance, you can write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and speak to our representative.

Regards,
Team Godrej Properties

Verified Support

Feb 01, 2018

Godrej Properties Customer Care's response Dear Indrani,

Greetings from Godrej Properties!

While we commiserate with you on your issue, we would like to point out that the main purpose of security is to monitor the ingress and egress of vehicles and individuals. Internal common areas cannot be fully monitored as this could be treated as invasion of privacy. We assume responsible behavior from the residents with regard to common area amenities and each other’s' possessions and cannot take precipitate actions by negating this premise. However, if there are any other issues please contact us on [protected] or mail to customercare.[protected]@godrejproperties.com and we would be glad to be of assistance.

Regards,
Team Godrej Properties