Godrej Properties — Delay in Possession and un-ethical interest charge

Dear Godrej Properties Customer Support,

I hope this email finds you well. I am writing to express my deep concerns and seek immediate resolution regarding the delayed possession of my flat in Godrej Rejuve, as well as the unethical interest charges levied by Godrej Properties. As a valued customer, I believe it is crucial to bring these issues to your attention and request your urgent intervention in rectifying the situation.

To provide some context, I had invested in a flat in Godrej Rejuve with the understanding that it would be handed over to me by possession date. However, to my utter dismay, the possession has been significantly delayed, causing tremendous inconvenience and financial strain. Despite repeated attempts to seek clarification and updated timelines, I have received negligible information and have been left in the dark regarding the reasons for this extensive delay.

Furthermore, I have recently discovered that Godrej Properties has been charging interest on the outstanding amount for the flat during this prolonged delay period. This action raises serious ethical concerns and questions the fairness of such practices. I strongly believe that it is unjust to burden customers with additional financial liabilities for delays caused solely by the builder's inability to deliver the promised possession on time.

In light of these issues, I urgently request the following:-

(1) A detailed explanation for the significant delay in the completion and handover of the flat, along with a revised and realistic timeline for possession.
(2) Immediate reversal of any interest charges levied during the delay period, as it is neither justified nor ethical to hold customers accountable for delays caused by the builder.
(3) Assurance that Godrej Properties will undertake necessary measures to expedite the completion and handover of the flat, while ensuring the highest standards of quality and customer satisfaction.
(4) Compensation for the inconvenience, financial strain, and mental distress caused by the prolonged delay and unethical interest charges.
I would like to emphasize that my trust in Godrej Properties as a reputable and reliable developer has been severely shaken by these issues. I strongly urge you to take immediate action to rectify this situation, restore customer confidence, and ensure fair treatment for all affected customers.

I request a prompt response to my concerns and a clear plan of action to address the delayed possession and unethical interest charges. Please understand that my patience is wearing thin, and I may be compelled to explore legal remedies and inform relevant consumer forums if these matters are not resolved in a satisfactory manner.

I hope for a swift and amicable resolution to this situation, upholding the values of transparency, fairness, and customer-centricity that I believe Godrej Properties stands for.

Thank you for your urgent attention to this matter.

Sincerely,

Digvijay kumar
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