Godrej Properties — False commitment on Godrej property handover

Address: Godrej Infinity Pune

Godrej as a brand has attracted many individual to trust on their products but the services provided is really disappointing and has affected the trust for many.
I have bought flat in Godrej Infinity Pune paying additional charges for flat rise and view, but after handover I get to see the view has been blocked by their structural plan which was never informed by the RM nor in blue prints or design. When I contacted back, it is said the team has been dissolved. The assigned person is very unprofessional who doesn’t respond or just keep saying we are checking with the team since more than couple of months nor providing any facts or proofs. Also the Godrej staff has mentioned due to such structural blockage for few flats, they have reimbursed the PLC charge to some owners which I have also confirmed with the individual. I want to raise this complain for such biased step taken by Godrej properties for some, and ignoring totally to others who are also affected.
This kind of false commitments from Godrej is unacceptable and it needs awareness to everyone who trust on its brand blindly. Proofs and references can be provided on request.
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Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2022
Godrej Properties Customer Care's response
Dear Mr Patnaik,

Greetings!

Thank you for your time. Your issue has been escalated to the concerned team. Please allow us some time, we are getting this checked for you on priority.

Regards,
Godrej Properties.
Apr 27, 2022
Updated by Mohit patnaik
I had a discussion with Godrej Infinity members and was told they are discussing with management and shall close it by end of April. However, today I have received an update after following up that there is some internal delay from their side with the management and shall resolve my case as per the agreement by mid of May...I have to wait till then
 
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