[Resolved] Godrej Properties — Flat Registration Not done since >7 months

ravi.sh279941

from Pune, Maharashtra

Sep 4, 2021

Address: Nande - Balewadi Rd, Mahalunge, Pune, Maharashtra 411045

My brother- Rahul Sharma who stays in USA has booked a flat with Godrej Properties at their Godrej Green Cove (T1-403) project back in December 2020. AND till now the registration has not been done after continuous follow-ups with the CRM team. Every now and then they come out with excuses to buy more time and nowadays they aren't even picking up the phone calls or responding to our emails. Our flat registration is still incomplete and that too with no communication to us.
Their CRM professionals- Gaurav Joshi (gaurav.[protected]@godrejproperties.com) and Neha Pawar (neha.[protected]@godrejproperties.com) are our relationship managers but they aren't even picking up our calls and guiding us on the exact dates and the actual problems.
We request you to help us in communicating with their higher management on this issue and closing up the flat registration process ASAP. We have already born the extra payments due to their negligence.
Thanks,
Ravi Sharma (Rahul Sharma's brother residing in Pune)
[protected]
ravi.[protected]@gmail.com

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Sep 24, 2021

Complaint marked as Resolved

After my complaint, the Godrej site team was informed about it by the consumer court. After which the relationship managers called my brother - Rahul Sharma over the phone and even emailed him about the reason for the delay. They then informed us immediately (maybe after 2 days) about our registration date and we got it done thereafter. Thanks to palak from netbiz who initially emailed the Godrej higher authorities about the complaint.

Godrej Properties customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2021

Godrej Properties Customer Care's response Dear Ravi,

Greetings!

Thank you for your time. Your issue has been escalated to the concerned team. Please allow us some time, we are getting this checked for you on priority.

Regards,
Godrej Properties.

Sep 10, 2021

Updated by ravi.sh279941 Yes, please do so. I think my brother got the call and an email response from the CRM manager on this issue buying for some more time from us. The flat registration is already delayed by over 8 months now and we don't want to get it delayed any further. The Power of Attorney given by my brother (living in the USA) has a time period of only 6 months before it expires (15 more days left out) and in case it does, he will have to spend money, time, and effort to get it renewed again. So, before the Power of Attorney expires, we request the Godrej Team to help us in closing the flat registration process. A humble request to your team!

Thanks,
Ravi Sharma

Verified Support

Sep 13, 2021

Godrej Properties Customer Care's response Dear Ravi,

Our team will get in touch with you to address your concerns.

Regards,
Team Godrej Properties

Sep 17, 2021

Updated by ravi.sh279941 Finally, our property registration process was done yesterday, 17th Sep 2021 after your intervention. However, as we have lost trust in Godrej properties now, I'm leaving this open until we get the final registration papers in our hands.

Thanks,
Ravi Sharma
[protected]

Verified Support

Sep 23, 2021

Godrej Properties Customer Care's response Dear Ravi,

We congratulate you on completing the Registration. The documents will be delivered to you at the earliest.

Regards,
Team Godrej Properties

Sep 24, 2021

Updated by ravi.sh279941 Hi,

I have received the registration documents today via the courier. I really appreciate the help.

I'm closing out this issue.

Thanks,
Ravi Sharma