Godrej Properties — Godrej e city - 3.5 years since project started and customers are not given a visit to the property - bangalore

Address: Bangalore, Karnataka, 560100

I am a customer who has purchased an apartment in Godrej E city, Bangalore with a lot of God belief and trust that I am purchasing an apartment with a renowned and reputed Indian household name and since that have been put to a lot of woes.
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It has been 3 plus years now and I have not been able to see my apartment till date. I have paid 98 % of my dues' and everything was paid on time. My many requests have been turned down by the staff here in Bangalore, who are either rude or not bothered about customer's request. Any number of requests go into deaf ears, and I am not sure if they take " Customers Voice' up with the senior management or not .

We were told that a Visit to the Site would be arranged in the month of Dec'15, this was pulled out to Jan '16 and now Feb'16 is approaching and there has been no news from your team over here. My requests have been turned down especially by Mr. Govardhan or Ms. Kamala ( Govardhan of late, as Ms. Kamala seems to be too busy to lift the line to answer a customer's call though she is the namesake Customer Care Manager ). This gentlemen has a typical recorded answer that " management has not allowed for a visit" and his behaviour is very languid.

Now is the management of the reputed Godrej Family name insensitive to their customers requests... It gives us a feeling that we are being cheated and there is something dubious going on inside, . Can you please look into this and arrange for an immediate resolution to end this ambiguity sir

Yours Sincerely
Manohar