[Resolved]  Godrej Properties — godrej e-city phase 3; bangalore; delay in handover

There has been an indefinite delay in the handover of apartments in phase 3 (Tower s) of godrej e city, bangalore. Repeated attempts from our side in getting a confirmed and responsible response from godrej customer care has been futile.
The initial date of handover promised verbally while booking was december 2016... Which as is evident is long past.
Moreover the due date of handover has moved one month at a time from january 2017 onwards... To december 2017 and is yet unconfirmed as of today.
No one @godrej seems to be accountable for their actions nor do they appear to have any knowledge about the happenings in their company. They are horrible @ communications and customer service.
For out-station buyers like us it has become extremely difficult to get a valid, confirmed and honest response as there is no specific point of contact @ godrej e - city.

Can the higher ups please wake up and stop passing the buck around by coming out with proper answers.
Please don't ask to send queries to a centralized customer care call centre because that is nothing more than a eye wash that results in wastage of precious time and call charges for your customers.
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Jan 4, 2018
Complaint marked as Resolved 
Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Nov 30, 2017
Godrej Properties Customer Care's response
Dear Mr. Lahiri,

We understand your concern and we will make sure that our team gets in touch with you soon.

For any further assistance, you can write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and speak to our representative.

Regards,
Team Godrej Properties
Verified Support
Dec 04, 2017
Godrej Properties Customer Care's response
Dear Mr. Lahiri,

Warm Greetings from Godrej Properties!

Our team has addressed your concern. Also, we have sent you a mail to this effect. Being a customer centric company, we value our customers and it is always our endeavor to serve them in their best interest.

For any assistance in future, please write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and we will be more than happy to help.

Regards,
Team Godrej Properties
Dec 07, 2017
Updated by A. Lahiri
Team Godrej Properties,

I am sorry to say that my concern has not really been addressed.

I want a definite answer as to when the OC for Tower S will be received by you guys and the de- snagging and handover of the apartments in Tower S commence.

We had bought this apartment with the assurance that it would be completed by December 2016.
It's December 2017 and we are still at sea. It is extremely frustrating and inconvenient for us as we needed to relocate to Bangalore in 2017 which was the reason for buying this property in the first place.
 
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