[Resolved] Godrej Properties — godrej elements token refund

karanjetley

from Khamgaon, Maharashtra

Aug 7, 2018

Address: Pune, Maharashtra, 411057

Hi Team,

I had booked a token amount of 1 lakh for priority booking in Godrej Elements Hinjewadi Pune project. However, I requested for a cancellation on June 23rd and opted for a refund as I had other plans.

I was told that I would get the refund within 15 days before buying the token. After I decided to not go ahead and asked for a refund I was told I would get the refund in 45 days. It's been almost 50 days now and no signs of refund.

Godrej is supposed to be a trusted brand but the manner in which sales reps are fooling the buyers in committing early refund dates while buying tokens that they do not adhere to is very disappointing.
I would think twice and also advise others to think twice before buying tokens as my 1 lakh is stuck now and no one cares to respond to my emails.
Request you to arrange for a refund asap as I have followed up multiple times to get back my own money.

Please find below my details.
Name: Karan Jetley
Priority Pass No: 174
Transaction Amount: 1 Lakh
Transaction Date: 26/05/2018

Thanks and Regards,
Karan Jetley

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Sep 7, 2018

Complaint marked as Resolved

Godrej Properties customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

Godrej Properties Customer Care's response Dear Karan,

Our team is in touch with you and has addressed all your concerns.

For any assistance in the future, please write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and we will be more than happy to help.

Regards,
Team Godrej Properties

Aug 16, 2018

Updated by karanjetley Hi,

As was committed by your sales rep on 7th August (post the earlier committed deadline of 45 days), the refund amount should have been credited into my account by last week but still it's pending and getting further delayed. I just spoke with your customer care representative and was told that I will have to further wait till 31st August which will be more than 2 months then to expect my refund credited.

Request you to arrange for a cheque that I can collect from your office in person as this seems to be going on forever with no resolution.

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Comments

karanjetley

from Khamgaon, Maharashtra

Aug 7, 2018

Thanks for responding as I finally got a call now. Please note that all my concerns will be addressed only after the amount is credited into my account. Shall wait. Thanks.