[Resolved]  Godrej Properties — godrej emerald pre-launch refundable booking amount not being refunded

Website: www.godrejproperties.com/godrejemerald/overview

On the 12th of august 2017 i visited godrej emerald. Godrej representatives said you can pay by check or by debit-card swipe and we'll refund you should you desire to cancel for any reason. I paid 3 check and made 1 swipe.

The common understanding between godrej and several tens of people including me was that checks or swipes would be refunded. For personal genuine reasons, my extended family and i decided not to book property there, and it was immediately communicated to godrej within 24 hours.

In spite of this, godrej deposited the 3 checks which luckily i was able to put a stop-payment to. However, they are refusing to refund money paid by debit-card swipe.

Godrej has gone back on its word.
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Sep 24, 2017
Complaint marked as Resolved 
Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2017
Godrej Properties Customer Care's response
Hello Naval,

Our team is already looking into your concern and will get in touch with you at the earliest with an update.

For any assistance, write to us at [protected]@godrejproperties.com or call on[protected] so that our representative will help you further.

Regards,
Godrej Properties
Aug 26, 2017
Updated by dnaval
Received a Intent to Refund Note from Godrej Emerald today Aug 26, 2017 via WhatsApp communication.
See the attached image.

Dec 06, 2017
Updated by dnaval
I finally received the refund (electronically) after 65 days of having first raised the request. Thank-you Raghu Iyer. Thank-you Godrej.
 
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Godrej is taking far too long a time to refund what is rightfully mine. The case is a simple one. I booked 4 flats by putting down 3 checks and 1 debit card swipe. Booking was only tentative and provisional. No formal / legal paperwork was done. Godrej has not given me any paperwork that says any flat was firmly booked for me.

Within 24 hours I canceled. As per policy, they are supposed to give me back my 3 checks and refund the money taken via debit card swipe. Yet, in spite of cancellation that was communicated to them by Email, by Phone, by SMS, by WhatsApp, after several days they still proceeded to deposit the 3 checks. When 2 checks were deposited, I reminded them, why are they depositing the checks. No response was received. Then 3 days later, yet another check was deposited.

All the flat that were provisionally booked for me without paperwork of any sort are already booked / sold / allotted to others. So the money should returned back to me rightfully.

It has been several days now. Godrej is just stalling .. Bouncing from from one lower level manager to another higher level manager.
dnaval's [Complaint's author] reply, Aug 26, 2017
Received an Intent_to_Refund Note from Godrej Emerald via WhatsApp this mid-morning of Aug 26, 2017

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