Godrej Properties — Godrej Emerald waters pimpri/refund of token amount

Hi,

I am writing to complaint against Godrej Emerald waters Pimpri to refund the token amount of rupees 1 lakh. I have made the payment for token amount for 1 lakh rupees on 02-SEP-2023 for flat booking to Sales agent (Tanya Wadhwani). Later during listing on 17-Sep-2023 informed that no longer interested in project and wont be able to attend so please cancel the and initiate the refund process for same. She has provided her mail ID tanya.[protected]@godrejproperties.com to share the details. As requested the details are shared with the sales person but she didn't notify if the process has been initiated or she has forwarded the request to relevant department for processing. I had called and even send messages on Whatsapp but she is not responding neither providing the details of Site to contact.

If you can please initiate the refund process will be helpful.