Oct 23, 2019
Updated by Riyaz Merchant Dear Sir,
Can we please know the status regarding our above posted complain as still we have not received any message nor any call from Godrej Team
Thks
Riyaz Merchant
Verified Support
Oct 25, 2019
Godrej Properties Customer Care's response Dear Riyaz,
We believe that the regional team has got in touch with you and unfortunately, we will not be able to refund the booking amount paid.
Regards,
Team Godrej Properties
Oct 25, 2019
Updated by Riyaz Merchant Can I know on what basis the booking amount is not refundable as per the law no we’re it’s mentioned about the non refund are you all not aware of the state law and if so then will have to go legal as cannot leave my hard money
Oct 25, 2019
Updated by Riyaz Merchant Kindly note as informed got a message from sales person Mr Tushar saying as per Point (m) it says the amount paid is forfeited but no we’re it’s mentioned that the booking amount is not refundable pls go through it as it’s clearly mentioned if the registration is done then only the stamp duty and registration is not refunded rest amount is refundable when the same in mentioned in your booklet how can you say the amount is non refundable pls go through the same point (m) attach image for your ref
Verified Support
Nov 01, 2019
Godrej Properties Customer Care's response Dear Riyaz Merchant,
It is not explicitly mentioned anywhere on the Booking Application form that the Booking Amount paid, irrespective of stamp duty and registration done is a refundable amount, the developer, i.e. Godrej Properties Limited, has the right and will exercise that right and forfeit the money paid as booking amount. Unless we had explicitly said that the booking amount is 100% refundable, we are not liable to refund the amount in case of any cancellation. Hence, we will not be able to refund the booking amount paid and we regret the inconvenience caused to you.
Regards,
Team Godrej Properties
Nov 02, 2019
Updated by Riyaz Merchant Dear Team
In this case let us know we’re it is written it’s non refundable, secondly as per the MOFA rule also clearly says that the amount is refundable
Kindly reply and confirm in which clause it’s mentioned that the booking amount is non refundable after cancellation
If so pls attach the extract which states it’s non refundable
Regards
Riyaz Merchant
Verified Support
Nov 05, 2019
Godrej Properties Customer Care's response Dear Riyaz Merchant,
Kindly request you to check Point Number “O”, under the Terms and Conditions, in Annexure A.
Regards,
Team Godrej Properties
Nov 20, 2019
Updated by Riyaz Merchant Dear Team,
Kindly note even after continuous mails have still not received any positive reply also as you have mentioned to go through clause (O) request you also to go through as no we’re it’s mentioned 100% amount will be forfeited nor mentioned 100% refund means there Should be refund but looking through your mails it seems you Godrej prosperities don’t want to refund the amount and just play with the customers, request you to pls advise as been in touch with Godrej from many years thought of clearing the matter personally face to face and had asked for the appointment with you team but you people are so afraid to even fix an appointment with me to discuss the same in this case what should we thing .
Please confirm at the earliest also have received a mail asking to re think of cancellation which is not possible as informed have cancelled due to financial problem and not due to any other reason .
Request you to kindly confirm the same at the earliest
Thanks
Riyaz Merchant
Nov 27, 2019
Updated by Riyaz Merchant Dear Godrej Team
Can I know why am I not getting a reply for my refund and appointment confirmation from your team as want to speak to your team face to face, what should I think is it that you team has made a mind not to refund my amount
Awaiting for the appointment date and time confirmation from you.
Dec 02, 2019
Updated by Riyaz Merchant Dear Team
Can I know why there is no reply from your end, what should I think as I am asking for my hard money and not any think else from you
Kindly confirm me the appointment time and date as need to talk you face to face
Rgds
Riyaz Merchant
Dec 03, 2019
Updated by Riyaz Merchant Why there is no answer from the team
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