[Resolved]  Godrej Properties — godrej prakriti sodepur - compensation for delay in possession and fix for snags and faulty construction.

Address: North 24 Parganas, West Bengal, 700115

Godrej Prakriti Sodepur - Kapilash Tower Apartment 306.

This is in continuation of my previous email where we have sent you the details of all the issues and snags in the apartment after our first inspection done on 18th January 2018. After that on 11th June 2018 my wife did the revisit and complained about the issues reported during inspection was not yet fixed and in addition to that a major issue and concern was reported as we found that two walls of the apartment are damaged.

This has been a big shock as we did not expect that a builder like Godrej Properties will have such quality of the apartment. I request you to please let me know as early as possible about what action you are taking against these complaints mentioned below once again. I have also attached the photographs of the apartment taken during recent revisit along with this email.
1. Apartment wall damaged (Complaint on 11th June 2018).

2. Cracks at the door henges was very much visible ( This issue still exists)

3. The bathroom tile replaced is of different colour.

4. The apartment is very dirty and not properly maintained.

5. The overall bathroom decor was not satisfactory. (The shower and the tap placement of the common bathroom is different from the one shown in the site picture at the time of purchase.)

A signed copy of the inspection mentioning the details of snags was also provided at the time of inspection.

In addition to this we have asked you guys several times and have also sent emails about the compensation related to delay in possession but have not heard any proper response from your end. Please note that the delay in possession is impacting us financially and would like to be properly compensated as per the government law. If Godrej Properties in this case the builder chooses not to respond or comply with the requests, we will prefer an appropriate legal action.
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Jul 28, 2018
Complaint marked as Resolved 
Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2018
Godrej Properties Customer Care's response
Dear Sanjiv Bhagat,

We understand your concern and we will make sure that our team gets in touch with you soon. Kindly share your contact number and our team will be happy to assist you further.

For any further assistance, you can write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and speak to our representative.

Regards,
Team Godrej Properties
Verified Support
Jun 27, 2018
Godrej Properties Customer Care's response
Dear Sanjiv Bhagat,

Our team is in touch with you to address all your concerns.

For any assistance in future, please write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and we will be more than happy to help.

Regards,
Team Godrej Properties
 
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