[Resolved] Godrej Properties — Godrej Properties () cancellation of booking and refund

[Resolved] Godrej Properties — Godrej Properties () cancellation of booking and refund - GDRW5B1302

M maxsubh from Bengaluru, Karnataka Jan 13, 2021

Hi Team, I have booked a flat in Godrej Properties in Dec, 21, 2020 by paying Rs. 2 Lakhs - as token amount. As of now there is no agreement or sale deed has been made between me and builder. I had not even given a receipt after I paid this amount. I got some medical emergency on the next day and I informed the same to Godrej and requested for cancel my booking. Sales person said, refund will be done in a week time. But after two weeks time on Jan-05-2021, they sent me the invoice for my 2 lakhs payment and asking for another 2 lakhs payment for initial agreement. From past one week I am doing follow-up with Sales team but She mentioned, it's pending from Central team not having further information. Please assist to get refund of booking amount. Thank you, -Subhash Was this information helpful? No (0) Yes (0)
Feb 15, 2021 Complaint marked as Resolved Godrej Properties customer support has been notified about the posted complaint.
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Godrej Properties Customer Care

from Mumbai, Maharashtra

Jan 14, 2021

Verified Support

Dear Subhash,

Request you to share your contact number and flat details via direct message so that our team member can connect with you at the earliest to assist you further.

Regards,
Team Godrej Properties

maxsubh's [Complaint's author] reply, Feb 3, 2021

Name: Subhash Kumar
Mb: 99020 56100, 9902419248
E-Mail: [email protected]
Project: Godrej Royale Woods - Devanahalli, Bangalore
Application ID: GDRW5B1302

maxsubh

from Bengaluru, Karnataka

Jan 15, 2021

Hi, I have been writing emails to Godrej but no response on my refund.
Can you please update or let me know the process to escalate it to next level.

Godrej Properties Customer Care's response, Jan 29, 2021

Verified Support

Dear Subhash,

Please help us with your email ID & Contact details also Project Name so we can check details from our end.

Regards,
Team Godrej Properties

maxsubh

from Bengaluru, Karnataka

Jan 25, 2021

Hi,
Could you anyone please help me get this refund or let me know the next step to escalate this matter.

Thank you,

maxsubh

from Bengaluru, Karnataka

Feb 3, 2021

So far my refund is not processed, Could you please assist on this:

Name: Subhash Kumar
Mb:[protected], [protected]
E-Mail: [protected]@gmail.com
Project: Godrej Royale Woods - Devanahalli, Bangalore
Application ID: GDRW5B1302

Reenar's reply, Jul 20, 2021

I am exactly in same situation. I informed them within 10 days of paying 5% of application amount. Now since 13 days I am frantically emailing everyone within Godrej. Naveed is giving you an excuse saying that he can't help you because you chose legal channel. Today he tells me, that management will stick to forfeiting my 2 lakhs rupees so I can go through legal channels. So either ways they are interested in forfeiting customers money. No wonder, Godrej properties is planning to invest 1bn in coming years into business. Half the money will be from forfeited amount from customers. It is a shame that brand like Godrej, after years invested in building a brand have no concise.