[Resolved] Godrej Properties — godrej properties not replying on my mail & queries regarding token refund

[Resolved] Godrej Properties — godrej properties not replying on my mail & queries regarding token refund - godrej elements, hinjewadi, pune

R RohitG85 from Pune, Maharashtra Jun 26, 2018

I have booked an apartment at godrej elements, pune (Flat - i2403) with a paid token amount of rs.1 lakh on 22 june 2018, i have informed next day on 23rd june 2018 that i am not going a head with project due to financial outflows are not matching with profile. When i went for booking i have good impression w r t money is safe & they are transparent in dealing but that is not the case. None of the terms states booking amount will be forfeited/ cancellation & they have not informed during discussion. On 24th june 2018, i received a call from sales team & they informed me that they have allotted i2403 to some other buyer & i will get me token amount of 1 lakh back but now on the same day in evening, i met with crm team & they told me that this 1 lakh rs is not refundable but they will try to refund back. This is my hard earned money & i can't loose in a day because o[censored]nknown clause. Online terms and conditions of godrej says amount will be refunded post deducting rs.5k only. Was this information helpful? No (0) Yes (0)
Aug 4, 2018 Complaint marked as Resolved Godrej Properties customer support has been notified about the posted complaint. Verified Support Jun 27, 2018 Godrej Properties Customer Care's response Dear Rohit, We understand your concern and we will make sure that our team gets in touch with you soon. Kindly share your contact number and our team will be happy to assist you further. For any further assistance, you can write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and speak to our representative. Regards, Team Godrej Properties Jun 30, 2018 Updated by RohitG85 Hi Team, I have noticed couple of points & the shared attachment, so based on that I have decided to go to the Consumer Court. 1. The legal agreement should be signed from both the parties builder & customer. 2. Though initially I liked the project & booked as described by the team. But after visiting the site along with my wife and actually reviewing the sample flat, we found not as per promise. 3. As per the Godrej property rule discussed with customer case only 5K is cancellation amount In the event of cancellations of order:-* Before confirmation of inventory by Godrej, no cancellation fees shall be charged to the applicant. Post confirmation of inventory by Godrej and signing of Application form by the Applicant, Rs. 5000/- will be deducted as cancellation fees from booking token amount. Any cancellation post issuing of Allotment Letter – Terms and Conditions of the Application Form signed will be applicable. 4. On 24th June 2018, I received a call from sales team & they informed me that they have allotted I2403 to some other buyer & I will get my token amount of 1 Lakh. So why things are not sync now. Verified Support Jul 04, 2018 Godrej Properties Customer Care's response Dear Rohit, Our team has discussed your concern with you and our response is in line with terms and conditions of booking of your apartment. In case, you have any other queries, do write to us at customercare.[protected]@godrejproperties.com or call us on [protected]. Thank you. Regards Team Godrej Properties
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