[Resolved]  Godrej Properties — Holding charges

I have multiple times explained my situation to Godrej Air, Bengaluru NRI customer care and also to regional manager explaining them my situation that prevented me from completing the registration process.
Following were my constraints to complete the registration.
1. Covid restrictions and travel bans that prevented me to fly from USA to Bangalore
2. Indian Embassy in US was not accepting the POA requests due to Covid closure
3.Closure of karnataka government services that prevented me from hiring an agent to assist with the registration
4. My Mother and my Mother-in-law are senior citizens. Without availability of vaccinations until late 2021 prevented them from moving out of the home to a public place.
5. My mother was unwell for 6 months in 2021 and she can furnish medical reports to evidence the unavailability.
Despite these constraints, Godrej Air property management is imposing a heavy holding charges of 1lakh.
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Jul 9, 2022
Complaint marked as Resolved 
Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2022
Godrej Properties Customer Care's response
Dear Mr Atul,

Greetings!

Thank you for your time. Your issue has been escalated to the concerned team. Please allow us some time, we are getting this checked for you on priority.

Regards,
Godrej Properties.
 
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