[Resolved]  Godrej Properties — Insensitive Team

Address: Godrej Upvan, Thane Extension

Dear Sir,

This is regarding our booking the captioned flat No.801 in Godrej Upvan (Tower-9), one of the esteemed projects of Thane Extension. I would like to give my feedback, as under :

1. The agreement draft was not shared in advance, before going for Registration.

2. The Draft was not checked at GODREJ's legal/registration Team, rather prepared casually and let basic errors to remain there. The agreement placed for registration has following errors

A. Amount paid was incorrectly mentioned. The amount of Rs.3.51 lacs paid, which was mentioned as
i. Rs.1.85 lacs in words
ii. Rs.2.51 lacs in figure
iii. Even amount in figure & words mismatched.
Had draft agreement been provided to us in Advance, atleast we ourselves could have checked and alerted your team about the mistake in legal document.

B. This necessitated, filing of Rectification Deed with Registrar. Here again, the Rectification Deed was incorrectly drafted by your Legal Team, it fails in bringing about desired changes, on following grounds.

a. It only attempted to rectify the difference in word and figures as pointed out at A-iii above,
b. It continued with the underlying error of Rs.2, 51, 000/= (instead of Amount is Rs.3, 51, 000/=)
c. No sincere attempts for rectification. The expected changes about payment of Rs.3, 51, 000/= is not getting conveyed.

We mention here that our plea for correcting the mistakes in Rectification Deed went unheard by your team. In process we spoken with Ms.Isha, Mr.Manish, Mr.Robert, Mr.Rishi from GODREJ TEAM and also with Mr.Avinash Mali, the consultant.

In order to convince us, the GODREJ Team has put forth following (unreasonable) reasonings

- The advance payment includes GST, which needs to be excluded, while mentioning in Rectification Deed. (hence amount is Rs.2.51 lacs and not Rs.3.51 lacs)

- The Rectification Deed is vetted by SubRegistrar.

We mention here that we volunteered ourselves and reached Registrar Office, with sole intention of Rectifying the errors committted in the Registered Agreemeent. The Rectification Deed lacks the capabilities of bringing about desired changes, on following grounds.

a. It only attempted to rectify the difference in word and figures as pointed out at Error-3 .
b. It continued with the percolated error of Rs.2, 51, 000/= (instead of Amount is Rs.3, 51, 000/=)
c. The expected changes about payment of Rs.3, 51, 000/= is not getting conveyed.

Neverthless Rectification Deed (as drafted by GODREJ TEAM) is filed, we again pointed out to CRM vide our eMail Dated 25.08.2021 that it lacks the capabilities of rectifying errors committed in original agreement.

The reply we received from CRM is not convincing and shows ignorance and reflects lack of concern about the genuine facts.

We are constrained to appeal at this forum to probe by independent team for

1. How an error of this type occurs.

2. Establishing whether Rectification Deed does not fail in establishing that buyer has paid Rs.2, 51, 000/=

3. Is your team really sensitive to the Customer's genuine need.

4. Is there need for another Rectification Deed, as advised by bank, for
bringing about conclusive rectification, beside nullyfying the previous Rectification Deed.

We look forward for your sincere intervention in the issue to obviate further complication in the matter.

Regards,

Sunil Singh
Mobile - [protected]
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Oct 2, 2021
Complaint marked as Resolved 
Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2021
Godrej Properties Customer Care's response
Dear Sunil,

Greetings!

Thank you for your time. Your issue has been escalated to the concerned team. Please allow us some time, we are getting this checked for you on priority.

Regards,
Godrej Properties.
Verified Support
Sep 01, 2021
Godrej Properties Customer Care's response
Dear Mr. Sunil Singh,

Greetings from Godrej Properties.

We would like to assure you that we have deliberated on your concerns.

Our sincere apologies for the inadvertent error in Registered Agreement For Sale which was overlooked by both parties. However, would like to mention, the draft agreement for your unit was prepared at the last moment due to late confirmation on the main applicant name and challan issues.

With reference to your concerns on Rectification Deed, as informed, both the rectifications, of amount received as well as words & figures mismatch have been categorically addressed. Thus, the rectification deed does confirm the total amount paid against the said unit Rs. 3, 51, 000/- under Clause A.

These concerns that were addressed to your satisfaction on 28th July 2021 at the Bhiwandi Sub Registrar Office prior to execution and registration the Rectification Deed with your concurrence and consensus.

We would also like to re-assure you that the Rectification Deed has been drafted in accordance with customer need with discussion and approval of Sub Registrar.

In case there is any issue with the bank loan process, we would be glad to help you discuss and engage with the bank.

Should you need any further clarifications, please feel free to contact us.

Regards,
Godrej Properties.
 
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