Godrej Properties Ltd — Non response to complaint

Address: Ahmedabad, Gujarat

I booked flat in Godrej Garden City, Ahmedabad in Sept 2013. The main problem I am facing from Godrej is none response to my queries or information requests. In spite of several reminders, queries are not answered, not even acknowledgement of receipt of the email. I kept on sending reminders but no response. Being NRI and no support in India, it’s really put me in difficult situation. I had to spend lots of time sending several reminders. To the name the few issues While booking the flat, Godrej representative did not bother ensure that booking form is fully filled up and all details are obtained from me. Later I was informed that form is not complete and worst part I was put under pressure to complete the formalities. Emergency was created due to non-performance from Godrej. I had to spend to time to complete the booking formalities I had to follow up to get their bank details to make payment. Can you imagine customer had to follow up to get bank details for making online payment? Allotment letter was issued several months after booking the flat. I had to do rigorous follow up to get the same. Even for this basic right I had to follow up. No confirmation given for receipt of payment made by me in timely manner. I had to follow up for almost one month to get confirmation. During this time several emails are sent but ignored for almost 3 weeks, not even acknowledgement of receipt of email. Delay in issue of receipts for payment made by me. List can go on. The main issue is non response and ignoring queries and no improvement in service level in spite of raising service issue several times. Now I want to give feedback to Godrej Properties MD. Please help me with this email address.