I've shared interest for apartment at Godrej Exquisite property, Thane. During the visit we were told about the EOI offer with benefits. At first we were interested in the project, so we swiped Rs.1, 00, 000/- through Credit Card. We were assured by the sales person that whatever the case, if you wish to backout or not interested in the project anymore, we'll pay you the refund in no time. I wouldn't have dared to share EOI to any other brand, but being a Godrej brand we trusted. And now we feel like we're cheated.
I'd applied for refund on 13th Sept 2021. The paper we signed it was clearly mentioned that within 14 days the amount will get refunded. But in reality that's not the case. The sales person never gives a clear statement. Everytime he states new and different reasons with no assurance. But at the time of sales, "Rest Assured" was the term he used like infinite times.
We believed in the Godrej brand, but not anymore. The process and people working in it are useless. This is the worst experience I ever faced from the big brand. All those nice talking at time of sales, showing off of Godrej values by showing old videos in mini theatre, is all FAKE. The brand has no ability today because of such weak peoples. They have no respect of others. As we're not interested in their project anymore, that has hurt their ego and hence are doing it on purpose.
One lakh amount is not a small amount for middle class people like us. I assume this amount is being rolled somewhere, hence the delay in refund process. As I paid through my credit card, this delay is also affecting my credit score.
I don't believe in Godrej brand anymore. Was this information helpful? | 
We apologize for the unpleasant experience you had. Request you to share your contact number and flat details via direct message so that our team member can connect with you at the earliest to assist you further.
Regards,
Team Godrej Properties