Godrej Properties — No Token Refund Yet - Godrej Riverhills

abstrusivebeing

Mar 26, 2021

Address: Godrej Green Vistas, Mahalunge, Pune, Maharashtra

Hello,

During the last week of February, I had shown interest in the Godrej Riverhills Project near Mahalunge Village in Pune, Maharashtra. For this, I had paid an amount of Rs. 50, 000 via credit card as token amount. However, due to unforeseen circumstances, I had to cancel my plan of booking and I raised a refund request with the sales manager assigned to me. The refund was requested on 1st March. Today is 26th but there is no update on the refund.

Moreover, I'm getting calls to go ahead and book a flat in the said project. Whenever I enquire about the refund, I'm told they will process it in 15 days. It's been 26 days now and nothing has happened. Follow up on emails, calls and messages are not replied to. My token number was W90.

The terms & conditions clearly mention that the refund shall be processed within 14 days from cancellation date. Clearly, they don't follow their own T&Cs.

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Godrej Properties customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2021

Godrej Properties Customer Care's response Dear Roshan,

We apologize for the unpleasant experience you had. Request you to share your contact number and flat details via direct message so that our team member can connect with you at the earliest to assist you further.

Regards,
Team Godrej Properties

Mar 31, 2021

Updated by abstrusivebeing Contact No: [protected]

This inquiry is regarding refund of the token amount. So there are no 'flat details'. No booking was done.