I bought an apartment in Godrej Infinity Pune back in 2017 and got possession in 2020. I went with Godrej Properties because it is a well known brand. Little did I know that it is going to be such a trouble. I am based out of India and before possession, a major leakage in ceiling was identified. When reported, team confirmed it is fixed. Very recently I rented the property and my tenant informed there has been leakage (in the same area as before) and when escalated with helpdesk, the issue was closed without investigation.
I had to constantly call Godrej Customer Care and in many cases is always on wait for 1 hour. Customer Relationship Manager had left and nobody to attend issues related to apartment.
Repeated complains and information had always fallen on deaf years. My tenant being very understanding always try to help in whatever fashion however there has been no co-operation from Godrej Properties staff or customer care.
My tenant also informed that flat above & below my flat had reported leakages and are still trying to figure out how to deal with Godrej staff.
My only advise for NRIs. Dont invest in here, construction is not as branded. Customer service which we expects post possession will never be easy for you.
Thanks,
Sushant
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