[Resolved]  Godrej Properties — Real Estate Project | Lack of Communication

Hi, I am an architect currently based in New York for education. My father had invested in Godrej Nature Plus Highview LLP properties for his retirement plans and had been ritually submitting payments until the pandemic hit.

Just like everyone, my father was asked to pause his employment which hit the home financially, and we suffered from an extreme financial crisis, the repercussions of which we are still bearing. On top of that COVID hit our home really bad, and so things weren't so good on medical front either.

We have been now recuperating, trying to follow up with concerned officials at all tiers (I would not like to name to respect their privacy) but they have just shut down. Their last email to us mentioned of penalty and cancellation -- which I and our legal advisor totally deem unfit considering we have not been offered the possession.

So logically, if such a reputed organization can get affected by the pandemic such that its mechanism delays the delivery date and hence possession of its project by a year, how are they expecting us to be okay. We have tried to reach out to them time and again, with feasible solutions, and asking for cancellation should nothing work out -- but nothing.

No response has been obtained from anyone from Customer care to high-leveled executive, everyone is mum. They don't respond to emails, they don't respond to calls.

Totally opposite from the way they'd been after our life on the point when we were starting to get interested in their project for future investment.

If this is not humiliation then what is. I have read several complaints in person, but I am amazed at the PR work that no negative review appears regarding their projects on established platforms. We have been in touch with several fellow buyers who've faced similar issues.

On behalf of my middle-class serviceman father who dreamt big, and invested with this company I request justification and further guidance for this case.

Details: Godrej Nature+ HighView LLP

I have documents, emails, invoices, and letters as proof and can immediately show them upon. Looking forward to a reasonable solution.

Much gratitude.
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Sep 19, 2021
Complaint marked as Resolved 
Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2021
Godrej Properties Customer Care's response
Dear Riddhima,

We apologize for the unpleasant experience you had. Request you to share your contact number and flat details via direct message so that our team member can connect with you at the earliest to assist you further.

Regards,
Team Godrej Properties
 
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