Godrej Properties — Refund of Stamp Duty payment made due to mistake from Godrej CRM

Address: Prestige Obelisk, 10th floor, Kasturba road, Ambedkar veedi, Sampangi Rama Nagar, Bengaluru -560001

Hi Sir/Mam,

I am raising this complaint because i had booked a land in Godrej Reserve project in Devanahalli Bangalore in May 2023.
Before fixing the appointment for the registration, i was provided with instructions by CRM to make the TDS and Stamp Duty payment and share the challan. I followed the exact instructions and steps that was provided but later Godrej consultant said that there is a new link where Stamp duty payment has to be made and Challan of 4.66 Lakh Rupees provided by me is not going to work now.

Since this mistake happened because incorrect instruction provided by CRM, he assured that he will get the refund request submitted to get 4.66 Lakh rupees refunded and then we can go for the Stamp Duty payment again. I was assured that amount will be refunded in 2 weeks time.

We went on following up for almost 2 months, then i was assured that confirmation of refund has come and it will be refunded in 1 weeks time and with that assurance i agreed to pay Stamp Duty charges from my pocket again to expedite Registration of the land because HDFC bank was not ready to release the DD for the loan amount until registration is done.

After registration was completed on 16th Aug, i was again assured by CRM that he will be getting someone to chase for the refund because it was more than 2.5 month since request was submitted. now from past 3 weeks even after several followups and calls, there is no response from the CRM and he is not responding to anything.

We as customer have lot of Trust when we do any Business with company like Godrej and expect that company like Godrej would never do anything unethical or wrong to any of their customers but i never expected this kind of behavior and this is like cheating.
I would definitely like Godrej to own this and help in getting the money refunded because i have all the evidence to prove that i am in this situation because of mis communication between Godrej CRM and Godrej Consultant.