| Address: Godrej infinity, keshav nagar,, Pune, Maharashtra, 411036 |
Hello,
Apologizes in advance as this is going to be a long email written by a very frustrated client. I am not sure if this is the right forum to escalate my issue because i am not aware of your internal processes.
I have purchased a flat in project godrej infinity gitt3a0703
Exactly 1 month ago i had requested noc and tri-party agreement from godrej as i am planning to sell the under constructed flat in godrej infinity. I have till date not received it. I have made several attempts from my side to expedite the request, i have followed up via email as below, made several phone calls to both my rm and the service center. My wife has visited your site office numerous times in order to help push this matter forward. All our attempts have been in vein. This kind of delay is not expected from such a reputed and renowned company. Everywhere i look in your offices you mention a customer centric approach
Yet on ground level i have not received same support experience from your side.
I wish to bring to you why i am pressing to get this noc from your side. I am paying emi's on the property in tune of 35000 per month. The buyer was ready to complete the tri-party agreement using his personal lawyer about a month ago. Each day that i spend waiting for your support is an extra 1000 rs i spend on bank interest. Also there is a potential for loss of our buyer, if they decide that the process is taking too long and back out of the deal who would be held responsible?
Any lawyer that i consulted told me that they could setup a tri-party agreement within a week and execute it in another, so roughly 2 weeks for the deal to close. Also they charge anywhere between[protected], please explain to me why godrej is taking 80000 from me for the same process and taking at least twice the amount of time to complete the process.
I have read about all the customer satisfaction awards that you have received, but in practice is there anyone who is able to get involved in my issue and get it to a closure?
This kind of a experience would have been fine if it was a local level builder, with little or no experience, but not from such a big company with enormous resource at it's disposal.
My patience has run out at this stage, i am not even sure if this email would have any effect on the speed of completion, all previous attempts have failed so why would i expect any different from this one?
To conclude, i am still waiting from your side to complete the tri-party agreement and get noc for my flat as i would like to sell as soon as possible.
My contact details are below in case you need to speak to me.
Warm regards
Tejas belsare
[protected]
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