Godrej Properties — Updation to my original Complaint posted on 4.02.22-unethical ,insensitive, fraudulent behaviour by the team of Godrej Seven Joka

Dear Sir /Madam
In reference to my original complaint on 4.02.22 I would like to state that after getting your first response almost two week's have passed .
During this period one conference call was arranged by my relationship manager Mrs Suchitra Das with her senior Mr S Ganguly on 14 .02.2022 .During the call Mr Ganguly told me very politely that though i finalised my booking on the basis of confirmation mail from(REGARDING ATTACHMENT OF MY SECOND BAHROOM WITH THE SECOND BIGGER BEDROOM) Godrej's Sales Executive yet Godrez will neither be able to make that modification, any facilitation nor to refund me whole of my Monetary expenses related to this project(AMOUNT PAID TO GODREZ SEVEN, AMOUNT PAID TO THEIR LAWYER DURING ATS AGREEMENT, FINANCING COST OF MY BANK LOAN etc). But he can try to refund me the amount paid to Godrej Seven only. I asked him to send me a official mail mentioning whatever he told me over phone .i also asked him that previously Suchitra asked me that Godrej can compensate me by reimbursing my expenses if I would have agreed to make the modification myself after getting the Completion certificate. Though I repeatedly told Suchitra that it would be very inconvenient for me to make this modification myself and the cost could may come higher just to break one wall and put one door. Still she requested me to quote a cost considering all the charges just to keep a rearest option. I officially mentioned the amount(considering the inflationary charges) in my mail sent to Godrez Seven on 04.02.2022.During our discussion on 14.02.2022 I asked Mr Ganguly just to check if I would have opted for that rearest option will Godrej bear it fully or not.
Mr Ganguly and Suchitra told me over phone that by the end of the week I would have received the Official mail from them briefing our discussion by the end of last week, but till date I have received no concrete official mail from any of the person of Godrej Seven.

SIR/MADAM
I posted my complaint here expecting that for a huge brand like Godrej who are working pan India basis particularly any branch or region may work reluctantly to destroy Customer’s trust and to ruin Company’s reputation but when addressed to the head office they must have gone through the genuineness of the issue and render adequate service to eradicate Customer’s pain and keep Brand’s trust value
PLS YOU PEOPLE EXPLAIN ME THAT WHEN YOUR SALES PEOPLE SENT ME OFFICIAL CONFIRMATION ON BEHALF OF GODREJ PROPERTIES HOW CAN A BRAND LIKE GODREJ AND YOUR STAFFS CAN REFUSE TO PROVIDE THAT SERVICE.INSTAED OF ASKING FOR WRITTEN APOLOGY AND TO HONOR THE ORIGINAL OFFICIAL MAIL THE PEOPLE FROM GODREJ SEVEN ARE GIVING THEIR MOST UNPROFESSIONAL COMMENTS OVER PHONE .
Yesterday I received both of message and mail for feed back over my experience regarding the purchase in Godrej Seven.I have submitted the true feed back which I should have submitted a long ago. Hope it reaches to the right person/authority.

I checked from net that during MAY, 2021 Supreme Court gave some verdict against HIRA in support of RERA and on July, 2021 the West Bengal Government has taken the first steps towards implementation of RERA in the State by notifying rules governing the Real Estate Regulatory Authority in the state. I don’t know the exact current status, but I would like to know as the project is registered under HIRA is that the reason that somebody dare to behave with consumer in such a nasty way.
Noboby can see Future, but it is always considered that a good Brand always does their best to keep their Reputation irrespective of any odds. That why I trusted Godrej over local promoters.
WAS IT WRONG ON MY PART. I WANT WRITTEN CONCRETE REPLY FROM GODREJ PROPERTIES.
Regds
Suvra Basu

Update Complaint- so I am not resubmitting the supporting images which I have already provided on 04.02.2022