Goibobi — Complaint against goibibo customer executive Ms Nita

I've been trying for the past 3 days to change the date of my canceled flight. I spoke to Ms Nita twice and she was very rude (at 23:48 7/1/2022). Shouting and screaming at me and hanging up on me. This type of employee do you hire?
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    Goibobi
    India
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