Gonoise.com — Build Quality Not Adequate

Ordered the NoiseFit Core 2 Smartwatch - Silver Grey on[protected] from the official website of noise but unfortunately, I didn't like the product's built quality and display quality so I submitted a return request. But they are saying they can't take the return of the product according to their policy.
It is something like they will manufacture anything and sell it to customers may be customers like it or not and are forced to use the product.
How does a customer get to know the product unless he uses it?
Requesting for a return and refund.
Noise customer care contact - [protected]
My contact number - [protected]