[Resolved] Gonoise.com — Color fit pro 3 assist/ replacement not sent even after 35 days

[Resolved] Gonoise.com — Color fit pro 3 assist/ replacement not sent even after 35 days

S Santhanakumar Apr 5, 2022 Apr 8, 2022 This thread was updated on Apr 8, 2022

Ordered color fit pro 3 assist on 10 Feb 2022 and was delivered on 14-Feb-2022. The smart watch has stopped working on 27feb 2022. Raised a complaint on 28-Feb-2022 and they took the complete product with charger, strap, warranty card included the box. After several follow up they said it’s defective and they sent me a refurbished watch on 15-March-2022 with an very old strap which has dirty marks like blood, grease and faded which is about to tear. Main thing is it not fit to take it with bare hands. Charger and warranty card was not there. Again raised a complaint and they promised to deliver strap, charger and warranty card. After several follow up call they sent me the charger alone on 26-March-2022. After that I following up for strap and warranty card which they are saying they will send in 24 to 48 hours and the smart watch is now been not used for more than 35 days. Was this information helpful? No (0) Yes (0)
Jun 20, 2022 Complaint marked as Resolved Noise has given voucher for the same amount to purchase another product from noise Gonoise.com customer support has been notified about the posted complaint.
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Santhanakumar

Apr 7, 2022

On 05-April-2022 support person Karthik promised to send me the strap with in 24 hours.
Today 07-April-2022 support person Kavitha promised to deliver the strap by today and a senior person will call me to tell the courier number.
Promises were made from 15-March-2022 and still not fulfilled.

Santhanakumar

Apr 8, 2022

Today 08-April-2022, I didn’t receive the courier details of the strap been dispatched from NOISE. Today again I have to follow up.

Santhanakumar

Apr 8, 2022

By 10:30 I called the customer support and Ritesh customer person told they will send it before 2:00PM of today. Same apologies and he is marking on priority and he is personally escalating to close this as the are repeatedly dragging for last 40 days.