Gonoise.com — Damage product I want refund

Address: Nexxbase Marketing Pvt Ltd Khasra No-146/25/2/1, Jail Road, Badshahpur, Gurugram, Haryana-122101

Website: www.gonoise.com

I ordered Noisefit Core 2 Buzz(Order Id: #2397006) on 18th Nov 2022. The first time I got damaged with some scratches on the glass. so I have complained(ticket ID is 1268855) on the noise website with a damaged glass screenshot. But no one is checking which is the problem or damage in Watch.

They just return the same damaged glass watch with more damage on the dial side view. And return without charging cable with a broken box.

As Noise mentioned on your site, "Noise will dispatch a replacement or initiate a refund immediately". Please initiate a refund process for my money. Because I have experience with the replacement process and returning the same watch.

Now it's almost 2 months and now I can not trust the Noise team. Please just refund my money.