Gonoise.com — Defective Smart Watch Received

Hi, I have Ordered Gonoise Smart Watch from there website and i have received a Defective product and i have raised a complaint with them and Ticket ID is 1818044. They have sent a return Pickup and the product was return picked and it is delivered to them yesterday and now when i check the status of the ticket it says ticket not found. Now i do not trust these people and they say 7 Day replacement but when we request for replacement they say we will take the defective product and will repair the product and send us back it seems. why we need to buy a new product from them and get it repaired with them.

I want Refund for this and repaired product. Please help.