| Address: Nexxbase Marketing Pvt Ltd Khasra No-146/25/2/1, Jail Road, Badshahpur, Gurugram, Haryana-122101 |
Date Of Purchase : 21 July 2023
Order ID : 3301202
Date of delivery : 24 July 2023
Invoice No: NH/23-24/381259
Date of Incident : 24 July 2023
Noise Ticket ID : 1880873
Description : As soon as Watch switched on I found manufacturing issue. The display content get cropped from left as shown in images ( Marked in RED). From Right it is perfectly fine ( Marked In Green)
As pe Image "Watch_6" where watch face is applied it clearly seen that from right side we can see white backlight ( marked in green) and content cropped from left.
Once I observed the issue immediately log compliant to them and go ticket No 1880873
I am following them from first day and called multiple time also sending them emails, but not getting proper response.
even when check the ticket status online the last update date in 25th June.
Attached Image. also attaching call log from my side.
Attached online ticket status
But every time same answer - wait for 24 to 48 Hours, and their 24 to 48 hours never end even after 72 Hrs.
Below is the URL for noise retune and refund policy
https://support.gonoise.com/support/solutions/articles/[protected]-shipping-and-...⇄
Attached screenshot for policy
And as per the policy for manufacturing issue I should get refund.
Noise Contact details :
[protected][protected][protected]
[protected]
Mon to Sat 9:30 AM to 6:00 PM
[protected]@nexxbase.com
[protected]@nexxbase.com
[protected][protected][protected]
I am keeping lot of hope from consumer complaints!!
Thanks
Was this information helpful?
Post your Comment