Gonoise.com — Ordered a product, money deducted but order not placed

Hi my name is Rahees Maliyekkal, I've ordered a product called Buds V402 on the date January 2nd, 2023 at the time 18:01 using my debit card. After I ordered the product I got the mail saying that my money is debited from my account, but when I went to MY ACCOUNT in the homepage of your official website of NOISE, and clicked on MY ORDERS but it is not showing there. I'd like to get a refund or give me my order confirmation. I'd opt for a refund because you guys have a really bad customer service. This is the 2nd or 3rd mail I'm writing to you guys, and I haven't got any reply or response from you guys and I'm really disappointed. I have the proof of my transaction details, transaction IDs etc. . I'm attaching the transaction details here.