Gonoise.com — Product received dead on arrival.

I purchased Noise colorfit pulse smartwatch on Sep 10th 2021, order number 1215159 which was dead on arrival.. It
use to get reset couple of time a day. I opened a ticket, ref 402930 to return the product but they refused
and took the product back for repairs. I received the product after the repairs but problemstill exists.
Even now it gets reset couple of time a day. I have again opened another ticket, ref 419698... I need full refund as
this is a defective product.