Gonoise.com — Smartwatch strap

bhalekarn

from Mumbai, Maharashtra

Jan 17, 2023

Address: Nexxbase Marketing Pvt Ltd Khasra No-146/25/2/1, Jail Road, Badshahpur, Gurugram, Haryana-122101

I ordered a Noise Colorfit Caliber Smartwatch from Flifkart on June 13, 2022, GSTIN: 19AAICA4872D1ZL.
I had only used this watch a few times since receiving it, and in the month of December 2022, I discovered that the Smartwatch belt strap connector was damaged because one side of the belt was not connected.
How is it possible for a smartwatch case to be damaged after only six months?
Noise is a low-quality product.
I have been compliant about this issue with Noise and received a reply with ticket number 1341770 stating that hardware repair costs Rs. 1199.
The cost of the product was 1999/-.
I will not paid any cost, its should be free of cost repair,
as a product quality issue by The Noise Company.

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Comments

bhalekarn

from Mumbai, Maharashtra

Jan 31, 2023

The Gonoise Team called to inform us that you had damaged the product and that it would not be replaced or repaired for free.
How can we damage the smartwatch belt strap connector?
We have never encountered such a problem in another smart watch manufacturer.

and srongly belive that Quality of product was not up to mark.

The quality of Gonoise smart watches should be reviewed by the BIS (National Standard Body of India).