Goodluck Courier — The parcel is misplaced and haven't delivered

I book my parcel through good luck courier on 18th may 2023 from doomdooma 786151 to hyderabad 500032.the booking number is[protected]. and from 20th may 2023, the parcel is on transit from kolkata to hyderabad and when I enquired to hyderabad they said that they haven't received the packet and the kolkata staff is saying that they have send, now they aren't able to say me my parcel status.
They are doing some kind of fraud and has misplaced my parcel.
Please take some actions as the parcel carries my physical share documents.
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